These General Terms and Conditions of Sale and Use (hereinafter the "GTCSU") govern the use of the website https://www.tyborchid.com (hereinafter the "Site") as well as the sales of products made through the Site. By accessing this Site or making purchases on it, you agree to comply with these GTCSU. If you do not agree with these terms, you must stop using this Site.

1. Legal information

The site https://www.tyborchid.com is published by:
Company Name : Tyb Orchid
Head office : [Company address]
Contact email : contact@tyborchid.com
Phone number : [Phone number]

The Site is hosted by:
Host : Shopify
Address : [Host's address]

2. Products

The products offered for sale on the Site are described with the greatest possible accuracy. However, errors or omissions may occur, and product photos are not contractually binding. If in doubt, we encourage you to contact us before placing your order.

3. Orders

By placing an order on our Site, you agree to provide accurate and complete information. After submitting your order, you will receive an email confirmation containing the details of your purchase. This confirmation constitutes acceptance of your order and forms the sales contract between you and Tyb Orchid.

We reserve the right to cancel or refuse an order in the following cases:

• In case of incorrect or invalid payment data.

• If the products are out of stock.

• If we detect a risk of fraud or violation of the T&Cs.

4. Price and Payment

Product prices are listed in [local currency] and include all applicable taxes. Delivery charges are calculated separately and will be displayed before you confirm your order.

Payments are processed securely through the Shopify platform. We accept credit cards, PayPal, and other payment methods offered during checkout.

5. Delivery

We ship orders to the address you provided when placing your order. Delivery times are estimated and depend on the carrier chosen. Tyb Orchid cannot be held responsible for delivery delays attributable to carriers or circumstances beyond our control.

Shipping costs are calculated based on the weight and destination of your order. You can view shipping costs before finalizing your order.

6. Returns and Refunds

If you are not satisfied with your order, you can request a return within 14 days of receiving your products. Products must be returned in their original, unused condition and in their original packaging.

Returns are your responsibility, except in the case of defective or non-compliant products. Once the product is returned, we will refund or exchange it, depending on your request. The refund will be issued using the payment method used for the purchase.

7. Intellectual Property Rights

All content on the Site, such as text, images, logos, videos, and other elements, is the exclusive property of Tyb Orchid or its partners. Any unauthorized reproduction or use of this content is strictly prohibited without the prior written consent of Tyb Orchid.

8. Liability

Tyb Orchid strives to ensure that the Site is accessible and functional at all times. However, we cannot guarantee continuous availability or the absence of technical interruptions. Under no circumstances shall Tyb Orchid be held liable for any direct or indirect damage arising from the use or inability to use the Site.

9. Protection of personal data

We collect and process your personal data in accordance with our Privacy Policy . By using our Site, you agree to the collection and use of your personal data as described in this policy.

10. Amendments to the General Terms and Conditions

Tyb Orchid reserves the right to modify these Terms and Conditions at any time. Changes will be posted on this page, and the date of the last update will be indicated at the top of this page. The new terms will take effect as soon as they are posted on the Site.

11. Applicable Law and Dispute Resolution

These Terms and Conditions are governed by the laws in force in [indicate the country, for example, "French" for France]. In the event of a dispute, we encourage you to contact us to resolve any dispute amicably. If an amicable agreement cannot be reached, the dispute will be brought before the competent courts of [country or region].

12. Contact

For any questions relating to these General Terms and Conditions, you can contact us at the following address:
Email : contact@tyborchid.com
Website : https://www.tyborchid.com