Payment and Delivery

At Tyb Orchid , we are committed to providing you with a seamless and secure shopping experience. Discover our available payment and delivery options below.

Payment

We offer several secure payment options to facilitate your shopping experience on our site:

Bank card
We accept all major credit cards: Visa, MasterCard, American Express, etc. All transactions are secure thanks to our payment partner Shopify Payments, which guarantees the confidentiality and security of your banking information.
PayPal
You can also choose to pay via PayPal, a fast and secure way to make your online payments.
Other payment methods
Depending on your region, other payment methods may be available at checkout, such as Apple Pay, Google Pay, etc.

All transactions are processed in your country's currency and securely.

Delivery

We ship your orders with care and offer a variety of delivery options depending on your location. Here are the main options available:

1. Delivery Areas

We deliver to the following countries:

France, DOM-TOM, Europe.

2. Delivery Time

Delivery times vary depending on the option chosen and your location:

Standard delivery : 3 to 7 working days (depending on your destination).
Express delivery : 1 to 3 business days (depending on service availability in your area).

Please note that these delivery times are estimated and may vary depending on transport conditions, periods of high demand or exceptional events.

3. Delivery Charges

Shipping costs are calculated based on the weight of your order and the destination. You will be able to see the exact shipping costs before finalizing your order. Shipping costs will be clearly displayed during the checkout process, before confirming your order.

Standard delivery : [insert cost]
Express delivery : [insert cost]

We also offer free shipping options for certain orders or in certain regions. Free shipping terms will be displayed during checkout.

4. Order Tracking

As soon as your order is shipped, you will receive an email with a tracking number so you can track your package in real time. If you do not receive your tracking number within 48 hours of shipment, please contact our customer service at contact@tyborchid.com .

5. Delivery Problems

If you encounter any problems with your delivery (e.g., delay or non-receipt), please contact us immediately at contact@tyborchid.com . We will do our best to resolve the issue quickly.

Returns and Exchanges

If you are not satisfied with your order, you can request a return or exchange within 14 days of receiving the products. Products must be in their original condition, unworn and unwashed, and in their original packaging.

Return costs are the responsibility of the customer, except in the event of an error on our part (defective product or product not conforming to the order).

Contact

If you have any questions about our payment or delivery options, please feel free to contact us at:
Email : contact@tyborchid.com
Phone : +596 696 01 02 03
Website : https://www.tyborchid.com